Job title: Certified Medical Assistant

Reports to: Practice Administrator

GENERAL JOB DESCRIPTION

Under general supervision and according to established policies and procedures, the Certified Medical Assistant will provide clinical assistance under the direction of a physician, associate practitioner or nursing staff within their certified capabilities. This individual will perform clinical visits to include all catheter changes & self-teaching, medication administration, medication instillation, voiding flow rates, voiding trials, post-void residuals and any other assigned clinical visit. On occasion, may also assist with patient intake to include recording and scanning of all patient medical history and will secure patient consent for treatment when applicable. Individual will practice exceptional customer service, answer telephone and assist with daily operations of clinic. Communicates and coordinates information in a knowledgeable and courteous manner with staff, patients and families. Maintains confidentiality with patients, staff and guests.

ESSENTIAL JOB RESPONSIBILITES:

• Performs all duties in accordance with clinical, OSHA and infection control standards.
• Adheres to and follows, including but not limited to, infection control, biohazard waste, sterilization and disinfection, medication administration and storage and controlled substance policies and procedures throughout the facility.
• Adheres to biohazard waste policy and procedure for proper disposal of biomedical waste.
• Ensures all related reports, labs and other clinical information is filed and is available in patients’ medical records prior to their appointment.
• Escorts patients to exam rooms, interviews patients, takes required vital signs, obtains urine specimens performing dip/automated urinalysis and microscopic preparation and review when indicated and documents all clinically relevant information in patient’s chart.
• Performs clinical procedures, including phlebotomy, under supervision of physician or associate practitioner.
• Accurately and effectively document and record all medication administration and associated charges.
• Assists physician and associate practitioner in exam rooms.
• Assists physician or associate practitioner with the preparation and administration of, including but not limited to, Lupron, BCG, Eligard, Vantas, Viadur and Mitomycin.
• Assists with office-based procedures, including but not limited to, bladder scan, urethral dilations and catheterizations as requested.
• Provides instructions to patients as instructed by physician or associate practitioner.
• Keeps exam rooms clean and stocked with adequate medical supplies, maintains instruments and prepares sterilization as required.
• Triages and processes messages from patients and front office staff to physicians and associate practitioners, to include but not limited to, pharmacy requests, test results, medical questions and concerns and responds as directed by the provider and documents in the EMR.
• Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, cold sterilization fluid change, etc.).
• Assists with training activities as needed.
• Maintains accuracy and productivity levels as established by department standards. Performs, organizes and streamlines operational tasks to reduce the potential for errors.
• Maintains patient safety and confidentiality at all times.
• Travels as required.
• All other duties as assigned by Practice Administrator or department supervisor.

WORK EXPERIENCE

• Minimum of 1-3 years of hands on clinical experience working with a licensed physician or associate practitioner preferred.
• Preference given to those with Urology experience.
• Minimum of 1-3 years of phlebotomy skills preferred.
• Minimum of 1-3 years of administering injections preferred.

SKILLS

• Exceptional customer service and phone etiquette.
• Ability to maintain effective and organized systems to ensure timely patient flow.
• Working knowledge of medical terminology.
• Computer proficiency and prior experience with Electronic Medical Records preferred.
• Ability to work in a fast-paced environment.

PHYSICAL REQUIREMENTS

• Requires frequent lifting of patients and carrying items weighing up to 30 pounds unassisted.
• Adequate physical ability including sufficient manual dexterity to perform the requisite healthcare services.

Education

• Medical assistant certification required.
• Active CPR/BLS certification.

Want to be part of our team?

Send your resume and a cover letter indicating your area of interest to upnthr@upnt.com

Job title: Patient Access Representative

Reports to: Practice Administrator

GENERAL JOB DESCRIPTION

Under general supervision and according to established policies and procedures, the Patient Access Representative will be responsible for day-to-day administrative functions in support of efficient and effective patient care including patient registration, insurance verification, scanning, faxing, calculation, collection and reconciliation of copayments/co-insurance and scheduling of diagnostic and follow-up appointments.  Individual will practice exceptional customer service and answer incoming telephone calls. Communicates and coordinates information in a knowledgeable and courteous manner with staff, patients and families. Maintains confidentiality with patients, staff and guests.

ESSENTIAL JOB RESPONSIBILITES:

• Greets all patients/clients/visitors in a pleasant and professional manner, determining the purpose of the visit and directing them to appropriate person or department(s).
• Enters patient demographics and secures and scans copy of insurance card(s) and driver’s license. Provides assistance and direction to patients as needed with the completion of necessary forms.
• Confirms insurance eligibility and referral requirements and secures signatures on required forms, including but not limited to, Financial Policy, Consent for Treatment, HIPAA, etc.
• Ensures that all required referrals are secured and attached to the applicable appointment in the Practice Management system.
• Scans and indexes patient documents.
• Informs patients of clinic delays and maintains communication with the clinical area to facilitate appropriate clinic flow.
• Schedules appointments and additional diagnostic testing and consultations as directed by the provider and relays corresponding instructions to the patient.
• Explains financial requirements to the patients or responsible parties and collects copays, copayments and balances due as required.
• Promptly and professionally answers telephone calls. Routes calls and messages appropriately, offering voice mail, paging, or redirection of calls as needed.
• Facilitates patient flow and communicates delays with patients and clinical staff.
• Conduct pre-visit chart preparation, precertification and fax duties as assigned.
• Follows all clinic policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
• Appropriately and courteously screens solicitors for relevance to organization needs.
• Responsible for keeping the reception and patient waiting areas clean and organized.
• Monitors medical office supplies and inventory needs and oversees and maintains office equipment.
• Assists with training activities as needed.
• Maintains accuracy and productivity levels as established by department standards.
• Performs, organizes and streamlines operational tasks to reduce the potential for errors.
• Maintains patient safety and confidentiality at all times.
• Travels as required.
• All other duties as assigned by Practice Administrator or department supervisor.

WORK EXPERIENCE

• Minimum 1-3 years of relevant medical office experience preferred. Preference given to those with Urology experience.

SKILLS

• Standard operation of office equipment including computers, fax machines, copiers, printers, telephones, etc…
• Ability to work in a fast-paced environment and provide exceptional customer service and phone etiquette.
• Ability to maintain effective and organized systems to ensure timely patient flow.
• Working knowledge of medical terminology, CPT-9 and ICD-10 coding and familiarity proficiency in insurance knowledge including verifications.
• Computer proficiency and prior experience with Electronic Medical Records preferred.

PHYSICAL REQUIREMENTS

• Computer entry requiring dexterity.
• Adequate physical ability including bending and lifting up to 50 pounds and sufficient manual dexterity to perform the requisite healthcare services.

Education

• High school diploma or GED; some college preferred.

Want to be part of our team?

Send your resume and a cover letter indicating your area of interest to upnthr@upnt.com

Job title: Patient Service Representative

Reports to: Call Center Supervisor

GENERAL JOB DESCRIPTION

Under general supervision and according to established policies and procedures, the Patient Service Representative is responsible for inbound/outbound call management which includes patient registration, appointment scheduling, referral management and messaging. Maintains, coordinates and provides high-level scheduling support for the healthcare organization. Delivers a high-quality patient experience through satisfactory call resolution within established protocols.

ESSENTIAL JOB RESPONSIBILITES:

• Enters patient demographics and schedules office appointments, procedures and consultations and relays pre-visit instructions including paperwork requirements and financial obligations.
• Coordination of all inbound referrals, associated appointments and medical record indexing.
• Uses computerized appointment system to match physician/clinician availability with patient’s preferences in terms of date, time and location.
• Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
• Ensures that updates (e.g., cancellations, reschedules or additions) are tracked accordingly to company guidelines.
• Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling and/or hospital consults.
• Documents clinical questions or concerns in an electronic message format and relays to applicable staff and providers following established triage guidelines and urgent/emergent protocols.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Responsible for achieving system metrics to include length of call and number of calls handled during scheduled shift.
• Consults with Call Center Supervisor about any system problems or issues.
• Demonstrates a high level of critical thinking and detail orientation Maintains accuracy and productivity levels as established by department standards.
• Performs, organizes and streamlines operational tasks to reduce the potential for errors.
• Maintains patient safety and confidentiality at all times.
• Travels as required.
• All other duties as assigned by Call Center Supervisor.

WORK EXPERIENCE

• Minimum one year of experience in a call center environment, preferably in a medical or insurance setting.
• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of computerized scheduling systems.
• Knowledge of customer service principles and techniques.

SKILLS

• Exceptional customer service and phone etiquette.
• Ability to maintain effective and organized systems to ensure timely patient flow.
• Working knowledge of medical terminology.
• Computer and multi-line proficiency and prior experience with Electronic Medical Records preferred.
• Ability to work in a fast-paced environment.
• Ability to analyze situations and respond appropriately.

PHYSICAL REQUIREMENTS

• Requires frequent bending/carrying items weighing up to 30 pounds.
• Adequate physical ability including sufficient manual dexterity to perform the requisite healthcare services including computer entry.

Education

• High school diploma or GED.

Want to be part of our team?

Send your resume and a cover letter indicating your area of interest to upnthr@upnt.com